Consumer Health Data Privacy Policy

Effective Date: 11/11/26
Last Updated: 11/11/26

This policy explains what health information Living with Elevation LLC, doing business as Holistic Health Route (“we,” “us”) collects, why, who we share it with, and how you can see, delete or stop it. It covers our website, our free tools, our workshops and The Functional Route Method membership. Our general Privacy Policy covers everything else. We are not a HIPAA covered entity, and we treat your health information as private anyway.

1. Health information we collect

Cleanse questions: answers you type into our private cleanse question form, such as which cleanse you are on, which day, how you feel, bowel movements and what you have tried.
Hot seat labs: lab results and health history you upload through our Practice Better client portal when you claim a hot seat spot.
Lab Decoder results: if you choose to email yourself your Lab Decoder results, we save which markers came back high or low and your top pattern. We never save the numbers you enter.
Program and plan choices: records that you started a cleanse or chose a food plan (for example the Gut Repair or Root Cause Healing plan), kept as tags on your contact record.
What you share live: anything you say, show or type during live calls, which are recorded.
What you post: anything you choose to post in the member community.

We do not save your Find Your Stressor quiz answers. We do not use advertising pixels, such as Facebook’s, on any page or form that collects health information. We use Google Analytics to count visits to our website, including our Lab Decoder page. It records that the page was visited and that the tool was used. It never receives the numbers you enter or your results.

2. Where it comes from

Directly from you, through our forms, tools, client portal, live calls and community. We do not buy health information or get it from data brokers.

3. Why we use it

Only to give you what you asked for: to answer your cleanse questions, to prepare and teach your hot seat review, to show your Lab Decoder results, to send you the emails that match the plan you chose, and to run the live calls and community. Google Analytics visit counts help us see how often our tools are used. We never sell health information.

4. Who we share it with

We share health information only with the service providers that store or run these tools for us, and only so they can do that job:

HighLevel (LeadConnector): forms, contact tags, Lab Decoder high/low results, membership site, community, call replays and emails.
Practice Better: hot seat labs and health history.
Zoom: live call recordings, before they are moved to the membership site.
Google (Google Analytics): a record that our Lab Decoder page was visited and the tool was used. Never lab values or results.

Payment details go to Stripe, which never receives your health information. We do not share or sell health information to anyone else, unless you give us separate permission or the law requires it.

5. Hot seat and recordings

When your labs are reviewed on a hot seat, we remove your name, birth date and any other identifying information first, so other members cannot tell the case is yours. The review is shown live to members and kept in the members-only replay. Other members on the call can see what is on screen and hear what you share. If you choose to say on a call, in the chat or in the community that a case is yours, that is your choice, and we are not responsible for what others learn from it.

6. Your choices and rights

You can:

Ask what we have: confirm whether we hold your health information, get a copy, and get the list of providers we shared it with.
Delete it: ask us to delete your health information. We also tell our service providers to delete it. Hot seat replays stay in the replay library until they are deleted on schedule (see section 8), because they carry no name or identifying information.
Take back your permission: stop any use you agreed to, at any time.
Appeal: if we say no to a request, you can ask us to look at it again by replying to our answer.

To make any request, email support@holistichealthroute.com with the subject “Health data request.” We may ask you to confirm your identity. We answer within 45 days. If we need more time, we tell you why and finish within another 45 days. We never charge you or treat you differently for using these rights.

7. Permission

We ask for your permission before collecting health information, at the point where you share it (the cleanse question form, the hot seat booking, the member agreement). If we ever want to use or share it for a reason not listed here, we will ask you first.

8. How long we keep it

Cleanse question answers: 12 months after your last question, then deleted.
Hot seat labs in Practice Better: as long as you stay a member, plus 12 months, or sooner if you ask.
Plan and cleanse tags: removed 12 months after you cancel.
Hot seat replays: 12 months, then deleted. Other call replays: while the membership runs.

9. Keeping it safe

Only April and her assistant, Jezevae Schrock, can see member health information. We use the security settings our service providers offer, including two-step login. No system is perfectly secure. If your health information is ever exposed, we will tell you as the law requires.

10. Changes and contact

We post any change here with a new effective date and email members about important changes.

Living with Elevation LLC d/b/a Holistic Health Route
313 4th St, Rawlins, WY 82301
Email: support@holistichealthroute.com