Effective Date: 2/6/25
Last Updated: 8/9/25
This Privacy Policy explains how Living with Elevation LLC, doing business as Holistic Health Route (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our websites, services, products, or tools.
We are committed to respecting your privacy and keeping your personal information safe. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with us:
Contact Information — name, email address, phone number, billing/shipping address.
Account Information — login details for any accounts you create with us.
Payment Information — billing details and payment method (processed securely by our payment providers; we do not store your full credit card number).
Health-Related Information — information you share with us during consultations, through forms, or via our Root Cause Lab Decoder GPT tool, including lab results, symptoms, and health history.
Purchase History — products and services you have bought from us.
Website Usage Data — IP address, browser type, device information, and activity on our site.
Marketing Data — your communication preferences and responses to our emails or ads.
2. How We Use Your Information
We use your information to:
Provide and improve our services, courses, and products.
Deliver personalized health education and recommendations.
Process payments and fulfill orders.
Communicate with you about your account, purchases, and support requests.
Send marketing communications you have agreed to receive.
Comply with legal requirements.
3. Email Communications & Compliance
We only send marketing emails to individuals who have:
Opted in through our website or other sign-up methods;
Purchased from us; or
Requested information from us.
Every email includes:
A clear reason why you are receiving it;
An unsubscribe link so you can opt out anytime.
We comply with U.S. CAN-SPAM regulations, Canada’s CASL, and applicable global anti-spam laws.
4. Cookies & Tracking
We use cookies, pixels, and similar technologies to:
Improve website functionality and performance.
Track website traffic and user behavior for analytics.
Deliver relevant ads through platforms like Facebook and Google.
You can disable cookies in your browser settings, but some features of our site may not function properly without them.
5. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to:
Process payments (e.g., Stripe, PayPal).
Send email communications (e.g., Go High Level, Mailgun).
Ship physical products.
Provide professional services (e.g., web hosting, analytics).
Comply with legal obligations.
Any third party that receives your information is required to protect it and use it only for the purposes we specify.
6. Health Information
We are not a covered entity under HIPAA, but we handle your health-related data with strict confidentiality.
Health-related information you provide through consultations, assessments, or our GPT tool is used only for educational purposes and to deliver the services you have requested.
We will never share this information without your consent unless required by law.
7. Data Security
We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request a copy of the information we have about you.
You can exercise these rights by contacting us at support@holistichealthroute.com.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the latest version.
Your continued use of our services after any changes means you accept the updated policy.
11. Contact Us
Living with Elevation LLC d/b/a Holistic Health Route
313 4th St, Rawlins, WY 82301
Email: support@holistichealthroute.com